Returns & Exchanges

Due to the custom, perishable nature of our handcrafted Eternity® Flower arrangements, all sales are final and we are unable to accept returns or exchanges. We are committed to ensuring your luxury arrangement arrives in pristine condition and will assist with any shipping-related concerns.

Return Process

• 1.
  Review Policy

  Please note that because our roses are real and preserved to last a year, they are classified as perishable goods and cannot be returned for a refund once shipped.

• 2.
  Inspect Upon Arrival

  Carefully examine your Venus et Fleur arrangement immediately upon delivery to ensure it meets our high standards of quality and elegance.

• 3.
  Report Damages

  If your order arrived damaged during transit, please contact our concierge team within 48 hours of delivery with photos of the arrangement and the shipping box.

• 4.
  Concierge Resolution

  Our dedicated support team will review your claim and, if eligible, arrange for a replacement to ensure your home decor experience is nothing short of perfect.